The Bureau of Public Service Reforms (BPSR) has ranked the Nigerian Communications Commission (NCC) among the top three federal ministries, departments and agencies (MDAs) with the Best Ranking in Website Performance for 2025.
The latest ranking, on Tuesday, was coming barely three weeks after the Commission was recognised as one of the top five best-performing federal agencies in 2025 by the Presidential Enabling Business Environment Council (PEBEC).
This development has been described as an attestation to the consistency of the NCC in investment in technology for ensuring efficient service delivery.
According to the BPSR 2024/2025 scorecard ranking of agencies’ websites, the NCC was second behind Galaxy Backbone Limited, while the Nigeria Export Promotion Council (NEPC) clinched the third position.
The ranking by the BPSR was from a pool of 235 MDAs, whose website were evaluated.
BPSR deployed 14 evaluation criteria, including MDA’s website compliance with .gov.ng domain name, appearance and aesthetics (look and feel) of the website, content, relevance to MDAs mandate/government policy and the website’ structure.
Other evaluation criteria included website’s responsiveness (device compatibility), security, load time, usability/ease of navigation, availability/uptime, functionality, interactivity, accessibility and capacity building.
The recognition of NCC and others was announced at the official release of Federal Government 2024/2025 Scorecard Ranking for MDAs’ Website, held at the Federal Ministry of Finance Auditorium in Abuja on Monday.
However, the presentation of the award to the telecom regulatory agency took place at the BPSR Office on Tuesday.
The award, an important index metric of the National e-Government Masterplan for determining the Nigeria e-Government Status, was received by the Commission in recognition of its commitment to maintaining a world-class website that enhances service delivery to the citizens.
The award was received by the NCC Executive Commissioner, Technical Services, Abraham Oshadami, on behalf of the Executive Vice Chairman of the Commission, Dr. Aminu Maida.
Oshadami thanked BPSR for the recognition, describing the award as “another encouragement for the Commission to be a better public service institution leveraging digital platforms such as our web presence to enhance public service delivery to our various stakeholders, thereby implementing the Federal Government’s Ease of Doing Business policy direction.”
Presenting the award to the NCC, alongside the other two agencies, Director-General of BPSR, Mr. Dasuki Arabi, commended the top three for their proactive decisions in maintaining world-class websites.
He noted that the websites of the three agencies were compliant with the Federal Government’s policy direction in effective and efficient service delivery to the citizens.
Arabi said the 2024/2025 MDA’s websites’ ranking was a collective effort of federal public institutions in Nigeria to be transparent, accountable and open in governance, as well as a confirmation to align with global best practices in service delivery to the citizens.
Developed about six years ago, Arabi said as a result of the annual ranking, more public institutions have indicated readiness to embrace reforms.
This, he said, was in alignment with the policy direction of the current administration’s Renewed Hope Agenda on improve governance for effective service delivery, as introduced by President Bola Tinubu.
“The ideals of harnessing and deploying technological tools for service delivery has become imperative following the COVID-19 pandemic, and distortions of socio-economic system of nations, culminating in the evolution of competitiveness, cost effectiveness, and agile governance.
“As an engine room of governance, it behoves us in the public service to perform our statutory duties and we must put in place technological innovations and standardised websites to operate services as well as deliver service needs to citizens,” he said.
The scorecard exercise, Arabi said, was part of the BPSR reform broader function of conducting research on reform implementation efforts and presenting ‘best practice’ models to the entire public service.
He added that it sought to, among others, improve access to government information, facilitate seamless financial transaction, eliminate corruption and cyber theft, as well as facilitate access to government services.
Speaking of the process that produced the top three winners, the BPSR DG said: “In the past few weeks, members of the Scorecard Jury, drawn from inter-ministerial agencies, had worked tirelessly to mill websites of selected MDAs through a rigorous process of enduring criteria for the ranking and the outcome had also passed through a quality assurance mechanism to validate the outcome.”
